With these terms and conditions, Flightodeal sets out the legally binding terms under which it operates and provides you with travel-related booking services. In these terms and conditions, the terms "we", "us", and "our" refer to Flightodeal, and the terms "you", "your", and "user" refer to customers. When you engage with our services, you acknowledge that you have read and understood this agreement and agree to be bound by it. If you do not agree with our terms, you can avoid using our websites and other services.
You represent and warrant that:
1.1. When you apply for a booking, you must pay the required deposit or the full payment as specified at the time of booking.
1.2 You must review all the booking documents, including confirmation invoices and travel certificates. If you notice any inaccuracy, then it should be reported immediately, as corrections might not be possible later.
1.3 A booking will not be considered confirmed until we receive:
1.4 We will provide you with the payment instructions and the due dates upon confirmation, as they form an integral part of your contract.
1.5 Your booking is subject to the fare rules, terms, conditions, and policies of all applicable suppliers and the third-party providers.
1.6 We are solely an intermediary between you and the supplier and are not responsible for the acts, omissions, or financial standing of the suppliers.
2.1 You must make full payment or the required deposit at the time of booking. You have to pay the balance by the date stated in the agreement.
2.2 If you fail to pay by the due date, then it may result in:
2.3 Any missed or refused payment is considered a voluntary change.
2.4 Our professional planning and design fee will remain non-refundable.
2.5 The discounted and the promotional fares are subject to restrictions such as non-refundable deposits and limited changes. Any alteration may result in additional costs payable by you.
2.6 You agree that the professional travel planning will take significant time and expertise.
2.7 The consultation, planning, or travel management fee is non-refundable, given that it was disclosed before the booking.
2.8 The pricing and availability are subject to change according to the exchange rates, fuel surcharges, supplier pricing, market conditions, and other external factors.
3.1 Some services are also provided by the independent suppliers that are an integral part of our contract.
3.2 Supplier terms may limit or exclude their liability.
3.3 Airlines' conditions of carriage also apply.
3.4 Baggage allowances and excess charges are set by the airline.
3.5 When a supplier alters or cancels arrangements, we will make sure to inform you as soon as we get the information. You may seek our assistance, but we are not responsible for any losses or damages arising from the supplier's actions or insolvency.
4.1 Each supplier has their own cancellation policy, which can be disclosed at the time of booking.
4.2 Any cancellation requests should be submitted in writing via email with read receipts. In case of any refund or credits, the supplier's policies will be followed. Processing timelines vary.
4.3 The tickets that are partially used or with 100% cancellation penalties are non-refundable.
4.4 In case of any emergencies or unforeseen events, we will request the refund or the travel credit from suppliers. The approval lies with the suppliers.
5.1 We accept all the major credit cards. A signed or electronic authorization is required for every transaction.
5.2 When you authorize payments, you:
5.3 You agree to contact us before disputing any charges. We may dispute any improper chargeback and recover associated costs.
5.4 You may not dispute charges under the following situations:
6.1 You must inform us before booking if any traveler has a medical condition or disability that may affect the travel.
6.2 You have to provide us with a medical certificate confirming fitness to travel.
6.3 When the supplier or we cannot accommodate you, we may refuse the booking or cancel it.
6.4 Some countries mandate a valid medical insurance for entry. We will not be held responsible if you are denied boarding.
6.5 If you travel without adequate coverage, we will not take any responsibility for losses that would have been covered by insurance.
7.1 You are liable for meeting all travel requirements, such as a passport, a visa, health, and immigration.
7.2 If you do not provide the necessary documentation, then the airline or the authorities may refuse the services.
7.3 You are responsible for reimbursing for any fines or penalties incurred from your non-compliance.
8.1 Flightodeal, its employees, agents, shareholders, and the representatives communicate with third-party suppliers who make the travel arrangements and other services related to the trip, but do not own, manage, operate, supervise, or control any providers or any other entities that provide their services. In case of any stolen or damaged personal property, we will not be held responsible.
8.2 The tickets, coupons, receipts, and vouchers are only issued subject to the supplier's terms and conditions. By accepting the documents or using the services, you agree to be bound by the supplier's terms.
9.1 Our liability is limited to the amount paid for services that we provide.
9.2 We are not liable for accidents, losses, illness, travel advisories, supplier negligence, force majeure events, and operational failures, except for those caused by our own negligence.
9.3 You must indemnify Flightodeal and its representatives for losses arising from your actions, such as improper chargebacks and any damages resulting from your non-compliance with our contract.
In the event of any violation of these terms and conditions, it may result in cancellation of your booking, denial of access to our travel services, and forfeiture of the deposit.
We process personal data in accordance with the General Data Protection Regulation (GDPR). Where applicable, we also comply with national laws implementing the e-Privacy Directive regarding electronic communications and cookies. You have the right to access your data, restrict processing, rectify inaccurate data, withdraw consent, object to processing, and erase data.
We have incorporated cookies and other tracking technologies on our website. You can disable cookies in your browser settings.
You must try to resolve the issue with us via email. You waive participation in any class or representative action.
You can contact our customer service team at for any issues, complaints, or requests. We will try to respond as soon as possible, considering the type of query. If any issue arises during the travel, then you should notify the supplier immediately. If the issue remains unresolved, contact us.
The formal complaints can be submitted within 15 days of the trip's completion.
We reserve the right to alter and update these terms and conditions periodically without prior notice. The version in effect at the time of your reservation will apply to your contract.