Privacy Policy - Flightodeal

Flightodeal ensures that your data is protected from the outset. We ensure that the personal information you provide is handled lawfully, transparently, and securely in accordance with applicable laws. In this privacy policy, the terms "we", "us", and "our" refer to Flightodeal, and the terms "you", "your", and "user" refer to customers. Through the privacy policy, we explain how we collect, use, disclose, store, and protect your personal information when you interact with us through:

• our websites and the booking platforms
• customer service channels (phone, email, and chat)
• our social media pages
• All travel, booking, and related services
• our mobile applications
• The other tools, systems, and platforms that we use to deliver our services.
• Marketing communications and the promotional content

When you use our services, you agree to our privacy policy and the practices described in it.

2. Information We Collect

2.1 Información que Proporcionas Directamente

We collect your personal information that you provide voluntarily to us by:

• Creating an account or profile
• Booking or making a reservation
• Providing the payment details
• Providing feedback, inquiring, or filling out contact forms
• Contacting customer support
• Participating in surveys and loyalty programs

The personal information includes:

• Full Name
• Email Address
• Phone Number
• Residential or mailing address
• Date of Birth
• Gender (if needed for travel)
• Passport or identification information
• Nationality or Visa details
• Travel Preferences and Special Requests
• Transaction and payment information
• Special Assistance needs

We only ask for the information required to arrange and process your travel and requests.

2.2 Sensitive Information

We collect your sensitive information only when:

• It is necessary to meet your travel requests.
• You voluntarily provide it or consent to its collection.
• Sensitive data is handled with many additional safeguards.

• Health/medical details needed for travel
• Disability or mobility assistance requirements
• Dietary preferences related to religion or culture
• Other sensitive information that you provide

2.3 Information Collected Automatically

This includes:

• Health/medical details needed for travel
• Disability or mobility assistance requirements
• Dietary preferences related to religion or culture
• Other sensitive information that you provide
• Sensitive data is handled with many additional safeguards.

2.3 Information Collected Automatically

Some information is collected automatically when you use our website, digital services, or the application, including IP Address,

We use your collected information to:

• Improve website and application performance
• Personalize your user experience
• Analyze and understand usage trends
• Prevent fraud and enhance security

You can access the manage cookies option in your browser settings.

2.4 Information from Third Parties

We may also receive your personal information from third parties, such as:

• Airlines, hotels, tour operators, and travel partners
• Payment processors and financial institutions
• Marketing or analytics partners
• Fraud-prevention services
• Public sources
• Friends, family, agents, or employers who book on your behalf

If your personal information has been provided to us or used without your permission, then you should notify us.

3. How We Use Your Personal Information?

We use your personal information to:

• Process bookings, reservations, payments, and cancellations
• Provide confirmations, tickets, and itineraries
• Deliver customer support and service updates
• Improve user experiences
• Send marketing communications, subject to your opt-out rights
• Ensure security and prevent fraud
• Conduct business analytics and optimize services

4. Sharing and Disclosure of Personal Information

We do not sell the personal information we collect. We share your data only when necessary to deliver our travel services, comply with legal obligations, or ensure safety. In this, we ensure that when your personal information is shared with travel service providers such as airlines, transportation partners, visa and immigration services, travel insurance partners, and payment processors, your safety is fully protected. We also require your consent when you request any optional or add-on services.  We disclose your information only when necessary, in accordance with applicable laws, to government authorities, customs, law enforcement agencies, regulatory bodies, and border control. 

5. International Data Transfers

The personal information that has been collected may be transferred to other countries to coordinate with global service providers when necessary to provide you with travel services. During these transfers, we ensure that safeguards are properly implemented to protect your data. We use data processing agreements and contractual requirements mandating strong privacy and confidentiality protections, and we work only with reputable service providers that meet our standards. 

6. Data Security

We implement the administrative, technical, and physical measures to safeguard your personal information, such as:

• Encryption
• Secure servers and firewalls
• Access controls
• Employee training
• Continuous security monitoring

If we are notified of a potential data breach that may cause harm, then we will inform you of the state breach notification laws.

7. Data Retention

We may store your personal information only for as long as necessary to fulfill your travel requirements, comply with tax, accounting, and other legal obligations, resolve disputes, and prevent fraud or misuse of our services. We delete, anonymize, or de-identify the personal information, in accordance with the applicable laws and industry best practices, once the purpose has been solved 

8. Travel Specific Considerations

8.1 Transparency

We maintain transparency in communicating the prices, refunds, and booking conditions.

8.2 Payments

Your payment data is processed securely, and we do not store your full credit card numbers.

8.3 Third-Party Providers

Travel providers may process your personal information in accordance with their own privacy policies. 

9. Cookies and Tracking Technologies

We use cookies, pixels, and other similar tools to operate our website, improve performance, analyze user behavior, and personalize experiences and offers. You can manage cookies in your browser settings. 

10. Access and Correction Rights

You have the right to:

• Access your personal information
• Correct the inaccuracy or incomplete data

We will respond to you within a reasonable time frame

11. Children's Privacy

We do not offer our services to children under 16 years of age. We do not intend to collect any personal data from minors without parental consent.

12. Updates to the Policy

We reserve the right to update the privacy policy periodically. Any changes to the privacy policy will take effect when posted, with the new "Last Updated" Date.

13. Contact Us

For any requests, questions, complaints, or privacy-related matters, you can contact us at +56 55 328 0330 . We will try our best to respond as soon as possible.